SHIPPING & RETURNS
I'm happy to ship any items across Australia. Free delivery on all orders over $100.00 or where specified.
Local pickup from Dubbo is also available.
I offer Australia Post Delivery at a standard shipping charge unless a personal request for an upgrade is requested.
I personally pack orders so every attention to packing securely is of a high priority to me. As I handcraft or made every piece I don't want to see it arrive damaged.
Saying this is one thing but having no knowledge of what happens once I hand over the package is outside my control.
All orders that are in stock will be despatched within 24 hours on a weekday.
Custom orders can take up to 7 to 10 days to get in the mail as I have to create your item. Full transparency with this time can be given on request when you place an order.
Return & Exchange Policy
I'm sorry that I don't offer a return or exchange as the majority of my items are custom or hand made.
If you are ordering a custom piece for printing or cutting you will be sent a proof for approval before any piece is started. If sent a proof, this is the time to check spelling, fonts and details for any alterations to avoid disappointment or mistakes.
If your item does arrive damaged due to the transportation process than please contact me immediately with photos and details so that we can sort out a resolution.